PRIVACY POLICY

General

This is the privacy policy of Levingers, your trusted laundry and dry-cleaning service app. This policy details how we collect, store, protect, and use personal information in connection with the services we offer through our app.

Audience

Personal information submitted to us by using this App or our Services is governed by this Privacy Policy.

What personal information do we collect from our users?

We gather your: Name, Surname, Email address, Physical address and Banking (Through 3rd party payment gateway https://payfast.io/)

Why do we need this information?

We use your data to:

• Provide you with our top-notch laundry and dry-cleaning services
• Set up and manage the pickup and delivery of your laundry
• Communicate effectively with you, reply to your inquiries, send service notifications, and give you updates about promotional offers (subject to your preferences and the law)
• Continuously enhance our services and our app

How do we handle payments?

For all payments, we utilize PayFast, a third-party payment processor. We don't keep any financial data like credit card numbers. Instead, all this information is given directly to PayFast, who has its own privacy policy that you can review at https://payfast.io/.

Where is your data processed?

Your information may be stored and processed within the [Country] or outside of it, depending on our server locations. Regardless of where your data is processed, we take steps to ensure it is protected according to the standard set by this Privacy Policy.

Who else will have access to your personal information?

We may share your information with our service providers in order to deliver the services to you. We ensure that these providers are contractually obliged to treat your information with the same level of protection as we do.

How are we processing your data?

We process personal data only in the provision of our Services, or in operating our app. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk.

What happens in the event of a breach?

In the event of a breach of security leading to unauthorized disclosure of, or access to, personal data, we shall promptly assess the risk and report this breach to the relevant authorities, and to you, as required by law.

Your rights

You have the right to request access to, and rectification or erasure of your personal information. You may also restrict processing, or object to processing. You may exercise your rights at any time by lodging a request with our Information Officer at enquiries@levingers.co.za.

Can this policy change?

This policy may be updated from time to time. Changes to this Privacy Policy will be posted on our app and/or website. We may notify you of material changes to the Privacy Policy by email (or otherwise) prior to the effective date of the changes.